Shipping policy

Shipping Locations

We currently ship to addresses within Australia only.

Order Processing

Orders are typically processed and dispatched within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Shipping Rates

Shipping costs are calculated automatically at checkout based on your delivery address and order value.

Free standard shipping is available on Australian orders over A$99, excluding Northern Territory.

Shipping to Northern Territory is charged at the rate displayed at checkout, regardless of order value.

Estimated Delivery Time

Standard delivery generally takes 2-8 business days after dispatch. Delivery to regional or remote areas may take longer.

Delivery times are estimates and may be affected by carrier delays, public holidays, severe weather or other circumstances outside our control.

Address Accuracy

Please check that your delivery address is complete and correct before placing your order. Contact us as soon as possible if an address needs to be changed.

We cannot guarantee that an address can be updated after an order has been dispatched.

Damaged Items

Every order is carefully packed to protect your pottery during delivery.

If an item arrives damaged, please contact us as soon as possible at service@nipots.com.au and include your order number, photos of the damaged item, and photos of the internal and external packaging.

We will review the issue and arrange an appropriate replacement or resolution.

Contact Us

For shipping questions or assistance with an order, please contact service@nipots.com.au.