Shipping policy

  • Order Processing Time

All orders will be processed within 1-2 business days. Processing times do not include weekends and public holidays. Once processed, we will arrange for shipping as soon as possible.

  • Shipping Time and Method

We offer the following shipping option: Standard Shipping with an estimated delivery time of 2-8 business days. Shipping times may vary depending on the delivery address.

  • Shipping Fees

Shipping fees are calculated based on the order amount and delivery address. Specific fees will be displayed at checkout.

  • International Shipping

Currently, we only provide shipping within Australia. International shipping is not supported at this time.

  • Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your order’s status on our website or the carrier’s website.

  • Shipping Issues

If your order has not arrived within the estimated delivery time, please contact us promptly. We will do our best to resolve the issue.

  • Address Changes

If you need to change the shipping address, please contact us as soon as possible before the order is processed. Once the order is shipped, the address cannot be changed.

  • Lost or Damaged Packages

We sincerely apologize for any lost or damaged packages during transit. If your package is lost or damaged, please contact us immediately and provide any relevant proof (e.g., photos). We will offer a refund or replacement based on the situation.

  • Contact Us

If you have any questions about our shipping policy, please contact us through the following methods:

   Email: service@nipots.com.au

 

Thank you for your understanding and support!

Feel free to modify this policy as needed to better fit your specific requirements. This shipping policy covers order processing time, standard shipping time, fees, order tracking, and related customer service information.